Refund policy

Return & Refund Policy

At Coinstead, we take pride in offering authentic collectible coins that are carefully inspected, photographed, and securely packaged before shipment. Because collectible coins are unique items whose condition and value can be affected after delivery, all sales are considered final.

Returns

We do not accept returns or exchanges for change of mind, incorrect purchases, or any other non-quality-related reason.

Please review all product descriptions and photographs carefully before placing your order. If you have any questions about a coin before purchasing, we’re happy to help.

Refunds

We do not offer refunds on completed purchases except in the extremely unlikely event that:

• The item you received is not authentic; or
• The item arrives with a verified manufacturing defect or damage that was not disclosed in the product listing.

If you believe your order meets one of these exceptions, please contact us within 7 days of delivery at team@thecoinstead.com.

To help us review your request, please include:

• Your order number
• A description of the issue
• Clear photographs of the item and any packaging, if applicable

We will review each request individually and may request additional information before determining an appropriate resolution.

Damaged or Incorrect Orders

If you receive the wrong item or believe your order was damaged during shipping, please contact us as soon as possible at team@thecoinstead.com. We will work with you to investigate the issue and, where appropriate, provide a suitable resolution.

Authenticity Guarantee

We stand behind the authenticity of every coin we sell. If a coin is ever determined to be non-authentic, we will work with you promptly to resolve the issue in accordance with this policy.

Questions

If you have any questions before or after placing an order, please contact our customer service team at team@thecoinstead.com. We aim to respond to all inquiries within 24 hours.